Terms & conditions

01 Provider details

Name: Baranyi Zoltán egyéni vállalkozó (sole proprietor)
Trade name: FRAMMBLE
Registered office: 5123 Jászárokszállás, Rozmaring utca 34.
Registration number: 62271804
Registering authority: Hungarian National Tax and Customs Administration (Nemzeti Adó- és Vámhivatal)
Tax number: 92030961-1-36 (exempt from VAT under the Hungarian small-business VAT exemption, alanyi adómentesség — AAM)
Email: info@frammble.com
Phone: +36 30 944 3765
Website: https://frammble.com
Bank account number: Erste Bank Hungary Zrt. — 11600006-00000002-06526397
IBAN / SWIFT: HU17 1160 0006 0000 0002 0652 6397 / GIBAHUHB

02 Scope and acceptance of the Terms

2.1 These General Terms and Conditions (hereinafter the Terms) take effect on August 13, 2026. From that date, the Terms remain in effect for an indefinite period.

2.2 The Terms cover the services provided by the Provider as defined in Section 3, and every contract concluded between the Provider and the Client for those services. The Terms form an inseparable annex to the individual contract concluded between the Provider and the Client (hereinafter the Individual Agreement, which includes the accepted quote).

2.3 Accepting the quote also means accepting the Terms. By accepting the quote — including by an express statement of acceptance made by email and by paying the advance — the Client declares that they have read the Terms, understood their content, and accept them as binding. The Provider states where the Terms can be found (https://frammble.com/terms-and-conditions) in every quote, so the Client has the opportunity to review them before accepting.

2.4 Amendments. The Provider may amend the Terms unilaterally. The amended Terms take effect when published on the website and apply only to contracts concluded after they take effect. Contracts already concluded remain governed by the Terms in effect on the date the contract was concluded. The Provider makes the current Terms and all earlier versions available on the website, each marked with its effective date.

2.5 If the Terms and the Individual Agreement differ, the provisions of the Individual Agreement prevail.

2.6 Departures from standard contracting practice. The Client expressly acknowledges and accepts the following provisions, which require separate notice under Section 6:78(2) of Act V of 2013 on the Civil Code (Ptk.): the transfer of usage rights being conditional on payment of the full fee (Section 8), the limit on the number of revision rounds (Section 7), the rules on settling the advance in the event of cancellation (Section 9), and the limitation of the Provider's liability (Section 10).

03 Subject of the service

3.1 The Provider designs and produces premium visual content: product photos, product videos, and campaign films. The Provider creates this content using generative artificial intelligence tools, together with conventional post-production tools (editing, color grading, sound mixing). By accepting the quote, the Client expressly acknowledges this.

3.2 a) Product Stills — product photos

Production of still images that present the Client's product, service, or brand.

Includes: brief alignment, visual concept and moodboard, generation and post-production of the images (retouching, color grading, composition), and export of the approved images.
Delivery formats: JPG and PNG, by default in 2K and 4K resolution, in the sRGB color space; on request, a web-optimized version (WebP) and crops sized for the specified platforms.
Quantity: the number of final images set out in the Individual Agreement.

3.2 b) Product Films — product videos

Short-form video content for social media, online stores, or advertising placements.

Includes: brief alignment, script/storyboard, generation of the scenes, editing, color grading, fitting of voice-over and/or music (from a royalty-free source as set out in the Individual Agreement), and subtitles.
Delivery formats: MP4 (H.264), by default in 1080p or 4K, at 25 or 30 fps; crops in the ordered aspect ratios (16:9, 9:16, 1:1, 4:5).
Length: the duration set out in the Individual Agreement (typically 15–60 seconds).

3.2 c) Brand Films — large-scale campaign films

Complex, multi-scene films made for brand building.

Includes: creative concept, script, shot list, development of character and location references, generation of the scenes, editing, a consistent color look (grading), sound design and mixing, and optionally versions in multiple languages.
Delivery formats: MP4 (H.264) master file, and a ProRes master file on request; in the ordered aspect ratios and length variants (for example 60/30/15-second cuts).

3.3 Method of delivery. The Provider delivers the finished materials electronically, via a download link. The link remains available for at least 30 days; after that, the materials are made available again on separate request, free of charge, but within a time frame that fits the Provider's capacity.

3.4 Items expressly excluded from the service. Unless otherwise agreed in writing, the service does not include:

raw project files, source files, prompt documentation, workflow descriptions, or the production methodology developed by the Provider;
management of advertising accounts, media buying, campaign optimization, or advertising costs;
prepress, printing, or physical production;
license fees for musical works, sound effects, fonts, and stock materials, unless the quote lists them as separate items;
featuring real people (models, voice actors, voice talent), casting, or any live-action shoot, location rental, or equipment rental;
translation, localization, or dubbing;
publishing or uploading the content, or social media management;
integration with the Client's systems (online store, CMS, DAM);
changes outside the approved brief (see Section 7);
storage and archiving of the finished materials beyond the period stated in Section 3.3 and in the privacy policy.

3.5 Content restrictions. The Provider does not undertake to produce content that violates the law, infringes a third party's copyright, trademark, or right to their likeness, aims to depict an identifiable real person in a misleading way, or breaches the terms of use of the production tools the Provider uses. In such cases the Provider may refuse to fulfill the order; if this comes to light after performance has begun, the fee for the work already done is payable by the Client.

04 Quotes and acceptance

4.1 Content published on the website does not constitute an offer within the meaning of the Civil Code; it is solely an invitation to make an offer.

4.2 The Client sends a quote request via the quote request form, by email, or by other means. The Provider confirms receipt of the quote request within 2 business days of its arrival and — after clarifying questions if needed — issues a written, individual quote within 5 business days.

4.3 Validity of the quote. The quote is valid for 30 calendar days from the date it is issued, unless the quote states a different period. Once the validity period expires, the quote automatically lapses and no longer binds the Provider.

4.4 Form of acceptance. The quote is accepted in writing, by email. A clear statement of acceptance sent by email by the Client or the Client's representative also counts as written.

4.5 Conclusion of the contract. The contract is concluded when the later of the following conditions is met: a) the Client accepts the quote in writing, without changes, within its validity period; and b) the Provider confirms the acceptance in writing. If the quote requires payment of an advance, the Provider begins performance after the advance is received; this does not affect the conclusion of the contract.

4.6 Acceptance with different terms. If the Client accepts the quote with changes, this constitutes a new offer, and the contract is concluded only upon the Provider's express written acceptance.

4.7 Amending the contract. Once concluded, the contract may be amended only by mutual written agreement of the parties. Any expansion of scope requested by the Client during performance (for example an additional scene, an additional aspect ratio, or additional units) constitutes an amendment of the contract and can be carried out on the basis of a separate quote and its acceptance.

05 Payment terms

5.1 Payment method. Payment is made by bank transfer to the Provider's bank account stated in Section 1, in Hungarian forints (HUF). The parties may agree on payment in another currency in the Individual Agreement; in that case, conversion and bank costs are borne by the Client.

5.2 Advance. The Provider requests an advance equal to 50% of the fee, due within 8 calendar days of the date the advance invoice is issued. The Provider begins performance once the advance has been credited to its bank account. If the advance is not paid, the performance deadline shifts in line with the date the advance actually arrives.

5.3 Final invoice. The remaining fee is due after performance (delivery of the final materials), within 8 calendar days of the date the final invoice is issued.

5.4 Tax exemption. The Provider has opted for the small-business VAT exemption (alanyi adómentesség, AAM) under Chapter XIII of Act CXXVII of 2007 on Value Added Tax (Áfa tv.), and therefore does not show any VAT charged on its invoices and does not charge VAT. The prices in the quote are final prices payable. The Provider may amend the Terms and its prices if its tax status changes; this does not affect contracts already concluded.

5.5 Invoicing. The Provider issues electronic invoices and sends them to the email address provided by the Client. By accepting the quote, the Client consents to electronic invoicing. The Client must provide accurate billing details; the cost of correcting an invoice due to incorrect details is borne by the Client.

5.6 Late payment.

For Clients that are businesses: under Section 6:155 of the Civil Code, the Client must pay default interest for the period of delay equal to the central bank base rate valid on the first day of the calendar half-year affected by the delay, plus eight percentage points, as well as a fixed recovery cost of the HUF equivalent of EUR 40 under Act IX of 2016 on the fixed sum for recovery costs.
For Clients who are consumers: under Section 6:48 of the Civil Code, the rate of default interest is the central bank base rate valid on the first day of the calendar half-year affected by the delay.

5.7 Suspension of performance. If payment is more than 8 calendar days late, the Provider may suspend performance until the delay ends, after first notifying the Client in writing. The performance deadline is extended by the period of suspension. Against a consumer, this right may be exercised only if the Provider has informed the consumer in advance of the suspension and its expected consequences.

06 Deadlines and performance

6.1 Start of the deadline. The performance deadline starts on the day on which the last of the following conditions is met: a) the contract has been concluded under Section 4.5; b) the advance has been credited to the Provider's bank account; c) the Client has handed over, in full, all materials needed for performance (brief, logo, brand book, product photos, copy, approved script, and so on).

6.2 The Client's duty to cooperate. The Client must hand over the materials and information needed for performance at the agreed time and in usable quality, and must provide feedback and approvals within the deadline set by the Provider, which is at least 3 business days.

6.3 Effect of delay by the Client. If the Client is late in handing over materials or giving feedback, the performance deadline is extended by at least the length of the delay. Because of projects running in parallel, the Provider may set a new deadline that is longer than the delay itself but still reasonable, and informs the Client of it in writing. The Provider is not liable for missing a deadline because of a delay by the Client.

6.4 Tacit approval. If the Client does not respond to a partial delivery or to delivered material within the deadline set by the Provider, the Provider sends a written reminder setting an additional deadline of 5 business days. If the additional deadline passes without result, the material in question is deemed approved, and the Provider may move on to the next production phase.

6.5 Method of handover and confirmation of performance. The Provider hands over the finished materials electronically, via a download link, accompanied by an email notification. Performance is deemed to conform to the contract if the Client confirms it in writing, or if the Client raises no written objection within 5 business days of handover. In the latter case, performance is deemed accepted once the fifth business day has passed, and the Provider is entitled to issue the final invoice.

6.6 The Client must save and archive the delivered material in its own systems. After handover, the Provider has no storage obligation beyond what is stated in Section 3.3.

07 Revision rounds

7.1 Number of revision rounds. Unless otherwise agreed, the fee includes the following number of revision rounds:

Product Stills: 1 revision round
Product Films: 1 revision round
Brand Films: 2 revision rounds

7.2 What a revision round is — and what it is not. A revision round means minor corrections to the delivered material that stay within the approved brief and concept, for example color correction, adjusting a crop or aspect ratio, a small change to the composition, moving a caption or logo, or fine-tuning the editing rhythm and volume. A revision round does not mean a new concept or producing the material again. If, after approval, the Client asks for a different direction, a different idea, another scene, or another product, that is not a revision but additional work under Section 7.5.

7.3 Scope of one revision round. One revision round means a single, consolidated, written set of feedback from the Client that contains every revision request for the material in question. Feedback that arrives piecemeal, across several emails, counts as a separate revision round for each email.

7.4 Submission deadline. The Client must send all revision requests together within 5 business days of the material being handed over. If this deadline is missed, the tacit approval rules in Section 6.4 apply, and the unused revision round is forfeited.

7.5 Changes outside the brief. Any change request that falls outside the approved brief, script, or concept — for example changing or rethinking the concept, producing the material again, swapping the product, a new scene, a new aspect ratio, a complete overhaul of the mood or color palette, or withdrawing an element already approved — is not a revision but additional work.

7.6 Fees for additional work. The Provider carries out additional work on the basis of a separate quote, once that quote has been accepted in writing. Additional work is billed at an individual hourly rate or — for larger scopes — under a flat-fee quote. Additional work extends the performance deadline by the period the Provider specifies.

7.7 Revisions beyond the included rounds. Revision rounds beyond the number set out in Section 7.1 can be requested for a fee under Section 7.6.

08 Usage rights

8.1 When the rights transfer. The Provider grants the Client the usage rights defined in this Section at the same time as the full fee is paid in full, automatically and without any separate legal statement. Until the full fee is paid, the Client is not entitled to use the work, including publishing it, using it for advertising, or handing it over to a third party.

8.2 Scope of the usage rights. Unless otherwise agreed, the Client acquires the following rights:

Territory: unlimited, worldwide;
Duration: unlimited, for the term of copyright protection;
Modes of use: reproduction, distribution, communication to the public, online and offline display, use on social media and in advertising, and internal and sales use;
Exclusivity: the usage right is non-exclusive;
Transferability (sublicensing): the usage right may not be transferred to a third party and no further license to use may be granted, except to the Client's affiliated companies and to media agencies and distribution partners acting on the Client's behalf, within the framework of the Client's campaign.

8.3 Adapting the work. The Client may adapt the work within the scope of standard editing operations (cropping, cutting to length, adding subtitles, placing a logo, format conversion). Any adaptation beyond this that affects the essence of the work requires the Provider's prior written consent.

8.4 The Provider's right to use the work as a reference. The Provider may use and show the finished work, excerpts from it, and the Client's name and logo as its own reference, for portfolio and marketing purposes, without time limit (website, social media channels, proposal materials, industry award entries, competitions). By accepting the quote, the Client expressly agrees to this. At the Client's written request, the Provider stops this reference use on the channels it controls, no later than 15 days after receiving the request. If the Client wishes to exclude the reference right at the time the contract is concluded (because of an embargo or confidentiality), this must be set out in the Individual Agreement; it may affect pricing.

8.5 Content produced with artificial intelligence. The parties acknowledge that the work is produced, in part or in whole, using generative artificial intelligence. Under current Hungarian and EU copyright law, the copyright protection of content created solely by automated means, without human authorial contribution, may be uncertain. The Provider grants the rights that it holds itself, and warrants that it used the tools employed to produce the work in accordance with their terms of use, under a subscription that permits commercial use. The Provider does not warrant that the Client acquires an exclusive copyright in the work that is enforceable against third parties.

8.6 The Provider does not hand over the raw materials, prompt documentation, workflows, or methodology created while producing the work; these constitute the Provider's trade secrets.

09 Withdrawal, cancellation

9.1 Cancellation before performance begins. The Client may withdraw from the contract in writing, without giving reasons, before performance begins. In this case, the Provider refunds in full any advance already paid within 14 days of being notified of the cancellation.

9.2 Cancellation after performance has begun. If the Client cancels the order after performance has begun, the Client must pay: a) a proportionate fee for the work actually done up to the time of cancellation; and b) the documented costs the Provider incurred because of the order (for example licenses, credits, stock fees, and music royalties purchased for the project). The Provider documents the proportion of work done based on the production phases (concept / references / generation / post-production), with an itemized statement.

9.3 What happens to the advance. The advance is set off against the amount under Section 9.2. If the work done and the costs together exceed the advance, the difference is payable by the Client and the Provider issues an invoice for it; if they are less than the advance, the Provider refunds the difference within 14 days of the cancellation.

9.4 The Provider's right to withdraw. The Provider may withdraw from the contract if the Client is more than 30 days late with a payment obligation, if the Client fails to meet its duty to cooperate despite repeated written reminders, or if the Client demands performance that conflicts with the content restrictions in Section 3.5. In such cases, the Provider is entitled to a proportionate fee for the work already done.

9.5 Right of withdrawal for Clients who are consumers

If the Client qualifies as a consumer (a natural person acting outside the scope of their profession, independent occupation, or business activity), the contract is also governed by Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, where the contract was concluded at a distance or off business premises.

a) As a general rule, the consumer has a 14-day right of withdrawal without giving reasons, starting on the day the contract is concluded.

b) Exceptions. The consumer may not exercise the right of withdrawal:

if the Provider began performing the contract at the consumer's express prior request and has performed the service in full — provided that the consumer acknowledged that they would lose the right of withdrawal once performance began [Section 29(1)(a) of Government Decree 45/2014];
in the case of goods that are not prefabricated, or a service produced on the consumer's instructions or at their express request, or clearly tailored to the consumer [Section 29(1)(c)]. All of the Provider's services are custom-made based on the Client's brief, so this exception typically applies.

c) If the consumer withdraws within the 14-day period after performance has begun (where the right of withdrawal exists), the consumer must pay the Provider for the service performed proportionately up to the time the withdrawal is communicated.

d) At the time the contract is concluded, the Provider informs the consumer separately, in writing, if the right of withdrawal cannot be exercised because of the nature of the service, and expressly asks the consumer to acknowledge this information. If this information excluding the right of withdrawal is not provided, the consumer retains the right of withdrawal.

e) The statement of withdrawal may be sent to the Provider's email address or postal address given in Section 1. The Provider confirms receipt of the statement of withdrawal without delay.

10 Liability

10.1 Limits on the Provider's liability. The Provider is liable for damage caused by a breach of contract in accordance with the rules of the Civil Code. For Clients that are businesses, the parties agree, within the framework of Section 6:152 of the Civil Code, that the Provider's liability for damages is capped at the net fee for the order in question, and that the Provider is not liable for lost profits, lost business opportunities, damage to reputation, or consequential and indirect damages. This limitation does not apply to liability for intentional breach of contract or for a breach of contract that harms human life, physical integrity, or health, nor, for Clients who are consumers, to the extent governed by mandatory statutory provisions.

10.2 The Provider is not liable for:

defective performance resulting from incorrect, incomplete, or misleading data or materials provided by the Client;
later objections to material the Client has approved;
the business results of using the finished material (views, conversions, sales);
errors that arise after the Client adapts, crops, or further edits the work;
events in the Client's systems, advertising accounts, or social media channels.

10.3 The Client's warranty for materials provided. The Client warrants that all materials it provides — in particular logos, trademarks, brand elements, product photos, copy, music, fonts, and the likeness of any person appearing in them — are free of third-party rights, and that it holds all permissions, usage rights, and consents needed to use them as set out in this contract.

10.4 Indemnification. If a third party brings a claim against the Provider because of a breach of Section 10.3, the Client must indemnify the Provider against that claim and must reimburse all damages, costs, and fees the Provider incurs as a result, including documented legal representation costs.

10.5 Confidentiality. The parties must keep confidential any trade secret that comes to their knowledge while performing the contract, and must not make it accessible to any third party. The confidentiality obligation survives the termination of the contract. This provision does not affect the Provider's reference right under Section 8.4.

10.6 Force majeure. Neither party is liable for non-performance or late performance of the contract if it was caused by a circumstance beyond its control that was unforeseeable and unavoidable and could not have been foreseen at the time the contract was concluded. Force majeure includes, in particular: natural disasters, war, acts of terrorism, epidemics, measures by public authorities, strikes, prolonged power or internet outages, serious illness, and prolonged or unforeseeable downtime or discontinuation of the generative artificial intelligence services used by the Provider, or a material change in their terms of use or functionality. The affected party notifies the other party of the force majeure event in writing without delay. The performance deadline is extended by the duration of the force majeure. If the force majeure situation lasts longer than 30 days, either party may withdraw from the contract; in that case, the parties settle accounts in proportion to the services performed up to that point.

11 Complaints and legal remedies

11.1 Submitting a complaint. The Client can submit a complaint about the service through the following channels:

email: info@frammble.com
postal address: 5123 Jászárokszállás, Rozmaring utca 34.
phone: +36 30 944 3765

11.2 Handling time. The Provider remedies oral complaints immediately where possible. If this is not possible, or in the case of a written complaint, the Provider examines the complaint on its merits and gives a reasoned written reply within 30 days of receipt, in accordance with Section 17/A of Act CLV of 1997 on Consumer Protection (Fgytv.). If the Provider rejects the complaint, its reply informs the consumer of the available legal remedies. The Provider keeps the complaint and its reply for 5 years.

11.3 Conciliation board. If the Client qualifies as a consumer and disagrees with how the complaint was handled, they may turn to a conciliation board (békéltető testület) to settle, out of court, a dispute concerning the quality or safety of the service or the conclusion and performance of the contract. The conciliation board procedure is free of charge. The consumer may turn to the conciliation board with jurisdiction over their place of residence or stay; failing that, to the board with jurisdiction over the Provider's registered office. Nationwide contact details for the conciliation boards are available at bekeltetes.hu.

The conciliation board with jurisdiction over the Provider's registered office:

Name: Jász-Nagykun-Szolnok County Conciliation Board (Jász-Nagykun-Szolnok Vármegyei Békéltető Testület)
Address: 5000 Szolnok, Verseghy park 8.
Phone: +36 20 373 2570
Email: bekeltetotestulet@iparkamaraszolnok.hu
Website: jaszbekeltetes.hu

In the conciliation board procedure, the Provider is under an obligation to cooperate, which includes sending its written response to the board. The Provider has not submitted itself to the decision of the conciliation board.

11.4 Consumer protection authority. The consumer may file a consumer protection complaint with the consumer protection unit of the Budapest or county government office (fővárosi vagy vármegyei kormányhivatal) with jurisdiction over their place of residence. Contact details are available at fogyasztovedelem.kormany.hu. The authority with jurisdiction over the Provider's registered office is the Consumer Protection Unit of the Transport, Technical Licensing, Metrology and Consumer Protection Department of the Jász-Nagykun-Szolnok County Government Office (Jász-Nagykun-Szolnok Vármegyei Kormányhivatal Közlekedési, Műszaki Engedélyezési, Mérésügyi és Fogyasztóvédelmi Főosztály Fogyasztóvédelmi Osztály).

11.5 European online dispute resolution. Please note that the online dispute resolution (ODR) platform operated by the European Commission was discontinued on July 20, 2025, so complaints can no longer be submitted there. For cross-border transactions (where the consumer's place of residence and the Provider's registered office are in different EU member states, the United Kingdom, Iceland, or Norway), the consumer may turn to the European Consumer Centre Hungary (Európai Fogyasztói Központ): magyarefk.hu

11.6 Governing law. The contract and these Terms are governed by Hungarian law, in particular Act V of 2013 on the Civil Code, Act LXXVI of 1999 on Copyright (Szjt.), Act CVIII of 2001 on Electronic Commerce Services (Eker. tv.), Act CLV of 1997 on Consumer Protection, and Government Decree 45/2014 (II. 26.). The parties exclude the application of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention).

11.7 Jurisdiction. The parties will first try to settle their disputes through negotiation. If this fails, the general rules of Act CXXX of 2016 on the Code of Civil Procedure (Pp.) apply to the resolution of the dispute. The Provider does not stipulate exclusive jurisdiction against consumers.

11.8 Severability. If any provision of these Terms proves invalid or unenforceable, this does not affect the validity of the other provisions. The invalid provision is replaced by the valid provision closest to the parties' contractual intent.